Digital Delivery Policy

Last Updated: September 27, 2026

1. 100% Digital Products

Welcome to GrowthKit. Please note that all products sold on our website are entirely digital. This includes creator resources, business idea collections, AI project resources, automation guides, placement preparation material, templates, and digital bundles.

There are no physical products. Therefore, no physical shipping is involved, and you will not be charged any courier or shipping fees.

2. How Delivery Works

Your digital delivery process begins only after your payment is successfully verified by our payment gateway (Razorpay) and confirmed by our servers. Once an order is officially marked as "Paid," our system will automatically grant you access to your digital files.

Upon successful payment, you will normally receive:

• Immediate secure access to the purchased product on our website.
• A purchase confirmation email containing your receipt, access instructions, and direct links to your product.
• Downloadable files (such as PDFs, ZIPs, or document templates) depending on the specific product purchased.

3. Delivery Timing

Under normal circumstances, digital access is provided instantly or within a few minutes of a successful payment. However, in rare cases where bank networks or payment gateways experience delays, order confirmation and email delivery may take slightly longer.

Note on Failed/Pending Payments: If a payment fails, is declined, or remains in a "pending" state with your bank, order access will not be granted. Access is exclusively unlocked upon successful server-side verification of a completed payment.

4. External Links and Third-Party Hosting

Some of our products may be delivered as a downloadable PDF or document containing curated links to external resources, templates, or files hosted on third-party platforms (such as Google Drive, Notion, or external websites).

While we make every effort to maintain the accuracy and availability of these links, we do not directly control third-party hosting platforms. We cannot guarantee permanent, uninterrupted availability of externally hosted resources. If you find that an external link provided in your purchased document has become unavailable, broken, or requires permission, please contact our support team, and we will do our best to provide you with an updated link or alternative access.

5. Troubleshooting and Support

While our automated delivery system is highly reliable, technical glitches can occasionally occur. Here is what to do if you encounter an issue:

• Payment was successful but you did not receive access: Wait 10-15 minutes. If you still cannot access the product, contact us with your payment receipt or transaction ID.
• You did not receive a confirmation email: Please check your Spam, Junk, or Promotions folders. Ensure that the email address you entered during checkout was spelled correctly.
• The download link does not work or the file won't open: Try using a different browser or device. If the issue persists, contact support.
• An external resource link inside the PDF is broken: Email us with the name of the specific link that is broken so we can update it for you.
• The wrong product was delivered or a file is missing: Let us know immediately, and we will manually grant you access to the correct files.
• A duplicate payment occurred: If you were charged twice for the same order due to a network error, please contact us with proof of both charges so we can assist you with a refund for the duplicate transaction.

Important: When contacting support, please always email us from the exact same email address you used to make your purchase, and include your Order ID or invoice number to help us locate your account quickly.

6. Contact Information

If you need assistance with accessing your digital products, please reach out to us at:

GrowthKit
Operated by Nishant Prajapati
Email: support@growingupp.com
Website: https://growthkit.growingupp.com