Refund & Cancellation Policy

Last Updated: September 27, 2026

1. Introduction and Nature of Products

Welcome to GrowthKit. All items sold on our website (including creator resources, business idea collections, AI project resources, automation guides, placement preparation material, templates, and digital bundles) are strictly digital products. There are no physical products, and nothing will be shipped to you.

Because digital products can be instantly downloaded, accessed, and replicated, our refund and cancellation policy differs from traditional physical goods. By completing a purchase, you agree to the terms outlined in this policy.

2. Order Confirmation and Cancellation

Cancellation Before Payment: You may cancel or abandon your order at any time before the payment is successfully completed. No charges will be made, and no further action is required.

Cancellation After Successful Payment: An order is considered confirmed the moment your payment is successfully verified by our payment gateway (Razorpay) and access to the digital product is granted. Because you receive immediate access to the digital files, cancellations or "change of mind" requests after a successful payment are generally not permitted.

3. Refund Eligibility Framework

While we do not blindly refuse all refunds, we must protect our digital intellectual property. Refunds are not guaranteed for every complaint but will be evaluated fairly based on the specific circumstances of your issue.

A. Cases Where a Refund Will Be Considered:

• Duplicate Payment: If you accidentally paid twice for the exact same order or product due to a technical glitch.
• Non-Delivery: If you successfully paid, but our system completely failed to deliver the access email, and we are unable to manually provide you access within a reasonable timeframe after you contact us.
• Incorrect Product Delivered: If the digital file or access link you received is completely different from the product you purchased (and we cannot provide the correct product).
• Completely Defective File: If the file is corrupted, completely broken, or inaccessible, and our support team is unable to provide a working version or alternative access.

B. Cases Where a Refund Will NOT Be Available:

• Change of Mind: You simply changed your mind, realized you don't need the product, or made a purchase by mistake after accessing/downloading it.
• Lack of Technical Skill: You lack the necessary software, device, or basic technical knowledge required to use the templates, prompts, or automation resources (e.g., you do not know how to use n8n or a specific software).
• Dissatisfaction with Outcomes: You did not achieve a specific result (such as getting a job, earning money, or growing a business) after using our educational resources or preparation materials. Our products are informational guides, not guarantees of success.
• Product Successfully Accessed: Our system logs show that you have successfully logged in, accessed, or downloaded the digital files.

4. Payment Failures and Debited Funds

Payment Failure: If your payment fails or is declined by your bank during checkout, your order will not be confirmed, and you will not be granted access. You can safely try the transaction again.

Payment Debited but Order Not Confirmed: Occasionally, your bank may debit the funds, but a network error prevents our payment gateway (Razorpay) from confirming the order. In such cases:

• Often, the payment gateway will automatically reconcile the transaction and refund the amount back to your original payment method within 3 to 5 business days.
• If the order remains unconfirmed and you do not receive a refund from your bank within a few days, please contact our support team with your payment transaction proof.

5. Technical Delivery or Access Problems

If you encounter a broken link, a missing resource, or an inaccessible file after a successful purchase, please contact us immediately. Our primary goal is to fix the issue and ensure you get what you paid for. We will manually provide you with the correct files or working links. A refund will only be considered if we are completely unable to deliver the promised digital asset.

6. Unauthorized or Fraudulent Transactions

If you notice an unauthorized charge from GrowthKit on your bank or credit card statement, please contact us immediately. We also highly recommend reporting the unauthorized transaction directly to your bank or card issuer so they can initiate an investigation according to their standard procedures.

7. Refund Processing Method and Timeline

If a refund is approved by our support team:

• The refund will be processed back to the original payment method used during the purchase. We cannot process refunds to alternative bank accounts, different cards, or via cash/UPI if that was not the original payment method.
• Refunds are processed through our payment gateway (Razorpay).
• Once initiated from our end, it typically takes 5 to 7 business days for the funds to appear in your bank account or credit card statement, depending on your bank's processing times.

8. How to Request Support

If you believe you are eligible for a refund or if you are experiencing technical difficulties accessing your product, please reach out to our support team.

When contacting us, please provide:

1. Your full name and the email address used to make the purchase.
2. Your Order ID or Invoice Number.
3. A clear explanation of the issue (e.g., duplicate payment proof, screenshot of a corrupted file, or description of the missing resource).

9. Contact Information

GrowthKit
Operated by Nishant Prajapati

Email: support@growingupp.com
Website: https://growthkit.growingupp.com